Frequently Asked Questions

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Question 1: Where is SmokeSign.com located? If I need to contact SmokeSign.com via email, what is their email?

Answer 1: Grosse Pointe Woods, Michigan. Email Smokesign.com at info@smokesign.com. Phone number: 1-888-922-9531.

Question 2: When will my merchandise be shipped?

Answer 2: SmokeSign.com will make every effort to ship your alarms out the same day of your order. In the event alarms are out of stock, smokesign.com will phone you to alert you to expect a small delay.

Question 3: How reliable is the American Sensors brand?

Answer 3: American Sensors is the only manufacturer of smoke and co detectors that has NEVER had a product recall due to a malfunctioning product.

Question 4: Do I have to pay via credit card? What type of credit cards does SmokeSign.com accept?

Answer 4: No. If customers prefer to pay via check, then smokesign.com will accept those terms. All funds must clear before product leaves SmokeSign.com's warehouse. Please send your check along with the products you want to SmokeSign.com, 619 Peach Tree, GPW, MI, 48236. SmokeSign.com accepts Visa, Master Card, AMX, and Diner Club.

Question 5: If I am not satisfied with my merchandise, what is the return policy?

Answer 5: SmokeSign.com will refund your entire order via check or crediting your credit card. SmokeSign.com only asks to have the merchandise returned.

Question 6: Is there a toll free number that I can call?

Answer 6: Yes. The number is 1-888-922-9531.

Question 7: How much is shipping?

Answer 7: Shipping is only $2.50 for all orders in the U.S.A.

Question 8: What carrier does SmokeSign.com use?

Answer 8: SmokeSign.com uses United Parcel Service. SmokeSign.com will email each customer that orders through the internet a UPS tracking number.

Question 9: Are sales tax included?

Answer 9: All internet sales (for smokesign.com) are sales tax free (except if you reside in Michigan, then a 6% rate applies).

Question 10: I am interested in ordering some alarms for family-is it possible that SmokeSign.com can place a greeting card in the box?

Answer 10: Yes. Just let us know what you want us to say, and we will be happy to place a custom hand written greeting card in the box.